Business Interaction Management
This is a Diigo group on Business Interaction Management (BIM), a domain that we are currently exploring since this might become a major new paradigm for the coming generation of enterprises.
The technical definition of BIM is "The field of expertise that encompasses the planning, the design and the control of how a company's business processes interact with the (business) processes of other internal and external parties". A more elaborate description of this can be found in The case for Business Interaction Management (BIM) white paper.
This is an open forum for the exchange of information on the various aspects that relate to this concept. However, we want this to be a focused discussion platform. Therefore, the focus should be on the "process" aspect of things. In this group, we are not interested in the specifics of interfaces, being the way these processes are exposed to the various parties. Neither are we interested in the process management itself, since, as can be read in above mentioned white paper, this is part of the BPM expertise.
Latest entries
Collaboration as it is ? Working together, alone ? Part 1 | The Xpragmatic View
Comments:
- "Like most things in life, collaboration is a simple thing. However, we humans have tendency not to think too much about simple things and then, they seem to become complex, since they rarely work out as planned. This paper is an exercise in simple thinking about simple things so that we might understand what makes them really work." - Marc Buyens
Tags: collaboration, BIM, XPV
Deciding together, alone | The Xpragmatic View
Comments:
- In this complex world we live in, most decisions require the involvement of multiple individuals. However, we must be aware of the fact that decisions are never made by a group, but always by individuals. - Marc Buyens
Tags: collaboration, BIM, XPV
The Surprising Benefits of Solitude - Andrew McAfee - Harvard Business Review
Tags: Andrew_McAfee, collaboration
by: Marc Buyens
Collaboration is not a remedy, it is an outcome | The Xpragmatic View
Comments:
- "In this on-going collaboration debate, too many people view collaboration as a solution to a problem. It is not. Collaboration is the behaviour that emerges in contexts that invite for collaboration." - Marc Buyens
Tags: collaboration, enterprise_2.0, social_business, XPV
The dawn of the real Enterprise 2.0 | The Xpragmatic View
Comments:
- Not large corporations, but networks of small companies and individuals will be the future drivers for innovation and prosperity. A policy paper of The Lisbon Council. - Marc Buyens
Tags: organisational_change, future_of_work, enterprise_2.0, XPV
The case for integrated disconnectedness | The Xpragmatic View
Comments:
- The potential of Enterprise 2.0 is real, but it has to be looked for in the spaces where it really can excel. One of these spaces is business-to-business interoperability. - Marc Buyens
Tags: XPV, BIM, enterprise_2.0
Collaboration Is Misunderstood and Overused - Andrew Campbell - Harvard Business Review
Tags: collaboration, BIM
by: Marc Buyens
How large professional service firms are shifting to networked services and open innovation | Trends in the Living Networks
Tags: Ross_Dawson, BIM, organisational_change
by: Marc Buyens
The Holy Grail of Knowledge Management: capturing meaning | The Xpragmatic View
Comments:
- "Especially we, people with an IT-background, live too much with the illusion that we can capture our reality in bits. Unfortunately, what we are capturing is only a poor representation of a far deeper and far more complex reality." - Marc Buyens
Tags: XPV, knowledge_management, enterprise_2.0
Why trust is not the key metric for collaboration | The Xpragmatic View
Comments:
- "In the context of social business, too much of the thinking is focused on creating homogeneity, a level playing field for all participants. Instead, it should embrace diversity and complexity." - Marc Buyens
Tags: trust, collaboration, social_business, XPV
Customer-centricity Begins with Creating a Culture of Change | Social Media Today
Comments:
- Customer-centricity or getting closer to customers is often the focus of many executive meetings I attend these days. The question always arises, ?how can we use new media to get closer to customers?? The answer is not, develop a social media strategy to start engaging with customers. The answer is, change. - Marc Buyens
Seth's Blog: Economies of small
Comments:
- Economies of scale are well understood. Bigger factories are more efficient, bigger distribution networks are more efficient, bigger ad campaigns can be more efficient. It's often hard to defeat a major competitor, particularly if the market is looking for security and the status quo.
But what about the economies of small? Is being bigger an intrinsic benefit in and of itself? - Marc Buyens
Tags: Seth_Godin, smallness
Case studies are what the name says: 'case' studies | The Xpragmatic View
Comments:
- Case studies show us an example. It is up to us to judge upon the relevancy of the example for our own context. However, with Social Business this is becoming a lot harder. - Marc Buyens
Tags: social_business, BIM, XPV
Where Have All the Process Owners Gone? - Brad Power - The Conversation - Harvard Business Review
Tags: process_owner, BPM
by: Marc Buyens
The future of work - Enterprise 2.0, get real! | The Xpragmatic View
Comments:
- With Enterprise 2.0, we are trying to solve some of the problems of today's business organisations. However, we must not forget that our business environment is rapidly evolving and therefore, we might be solving the problems of the past instead of those of the future. - Marc Buyens
Tags: future_of_work, organisational_change, BIM, XPV
Nicholas Christakis on the Hidden Influence of Social Networks | Futurelab
Comments:
- "Nicholas Christakis discusses some of the ways in which our influences are shaped by the social networks we live in. These networks can be so vast, that the connections often go unseen. Christakis uses the example of depression, showing that a person?s stress often rubs off on those around them. " - Marc Buyens
Tags: social_networks
The future of work - Does social business scale? | The Xpragmatic View
Comments:
- For Enterprise 2.0, the main challenge is getting the workforce to adopt the new tools, business practices, and philosophies. But is it only a challenge or just an impossible dream? - Marc Buyens
Tags: XPV, organisational_change, BIM
Chambers on Process and Cultural Change | ZDNet
Comments:
- "??we talk about technology and get excited about it, but changing processes is the only way to get productivity ? so I think you?ve got to align with people who can help you with process and cultural change because those will trip you up or prevent you from getting the technology benefits?." - Marc Buyens
Tags: Gartner, business_processes, change
Three questions to answer before starting your Enterprise 2.0 project | The Xpragmatic View
Comments:
- Technological solutions often only address the symptoms of a problem. Clearly understanding the root causes of the problem and identifying the correct remedies for removing these causes are threfore the mandatory, preliminary steps for choosing the right solution. - Marc Buyens
Tags: BIM, XPV, enterprise_2.0
Gary Hamel: HCL's Vineet Nayar on its 'Management Makeover' - Gary Hamel's Management 2.0 - WSJ
Comments:
- A couple of weeks back I (Gary Hamel) provided you with a synopsis of Vineet Nayar's new book, "Employees First, Customers Second," which has been recently published by Harvard Business School Press. In it, Vineet, CEO of HCL Technologies, talks about the progress his company has made in making managers more accountable to those on the front lines. Having posted my summary, I invited you to submit your questions to Vineet, and many of you did, along with plenty of piquant comments. Herewith, Vineet's reply. He begins by providing a bit of context, and then takes on a few of the most-asked queries. - Marc Buyens
Tags: Vineet_Nayar, EFCS
